Refunds and returns
Your rights if you change your mind, or if something arrives wrong.
Last updated: 13 November 2026
E-books
Cooling-off (ECTA). You may cancel an e-book purchase within 7 days without giving a reason, but only if you have not yet downloaded or opened it. Delivery is instant, so once you download the file this right ends. We say this plainly because the law allows it.
Faulty files (CPA). If a file is corrupted, incomplete or will not open, tell us within 6 months of purchase. We will repair or replace it and, if we cannot, refund you in full. This right cannot be removed.
Change of mind after download. We do not offer refunds once the file has been downloaded, except for faulty files as above.
Print books
Before printing starts. You may cancel for a full refund at any time before your book goes into production, which is usually within 12 hours of ordering.
Damaged, faulty or wrong book. Email us within 10 business days of delivery with your order number and photos. We will replace the book at no cost or refund you, your choice (CPA sections 55 and 56).
Change of mind. Each print book is made specially for you on demand, so we cannot accept change-of-mind returns unless the law requires it.
How refunds are paid
Refunds go back to your original payment method within 10 business days of approval.
How to ask
Email: sophie@seekfirstpress.com
Post: 1142 Block K, Soshanguve, Mbidi Street, 0152, Tshwane (formerly Pretoria), South Africa
Nothing on this page limits your rights under the CPA, ECTA or POPIA.